Ubuntu commercial support is the same as Vista Ultimate?!?!

[gmongardi at napc.com (Grant M.)]

I have been recommending Ubuntu to friends that have asked, and thought
I would have a look at how much premium support costs. I went the
website and found out that standard 9x5 Desktop Support is $250! I took
a look at Windows Vista, and the comparable price point is Windows Vista
ULTIMATE!!! I couldn't beleive it!

I decided to have a look at RedHat, and although their entry-level
support is only $179, it is only for 30 days for the installation
support, and then just updates from that point forward. Standard 12x5
Desktop is $299. I couldn't seem to find any sort of single-desktop
support pricing on Suse/Novell's site.

Am I totally wrong, or should Linux support pricing be better than that
to compete with Microsoft? Or more importantly, can it be better and
still survive?

This is Microsofts Pricing:
   Home - $99
   Home Premium - $159
   Business - $199
   Business Ultimate - $259

AFAIK, all of those come with some sort of direct support, so I am not
sure how the Ubuntu's, RedHat's, and Novell's are justifying the support
costs for the Desktop systems.
Just thought it would make for an interesting discussion,
Grant M.
-- 
Grant Mongardi
Systems Engineer
NAPC

gmongardi at napc.com
http://www.napc.com/
781.894.3114 phone
781.894.3997 fax

NAPC | technology matters


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