Ubuntu commercial support is the same as Vista Ultimate?!?!

[feenberg at nber.org (Daniel Feenberg)]

On Wed, 7 Feb 2007, Grant M. wrote:

> Matt Shields wrote:
>> Remember, that most people who would be taking advantage of that don't
>> have the luxury of having a full time sysadmin, or don't want to learn
>> all the small details of how linux works.
>>
>> There's also the businesses that have a fulltime sysadmin, but maybe
>> they want to use Ubuntu and in case of emergency have someone to call.
>> just like you might buy RedHat instead of using CentOS.
>
> I'm not sure I understand your argument. I am basing my argument on the
> fact that most people buying Windows Retail are doing so because they
> feel comfortable that they can get the support that they may need. There
> is always someone to call or email.

I don't understand - what is the number to call for Microsoft support? 
Years ago there was an 800 number where they would answer a question for 
$30 - I used it several times, but that was discontinued long ago. The 
replacement is $49 and restricted to software assurance customers so I 
can't comment on it. The old number did have the amusing feature that if 
they had to lie to you for some commercial reason, they didn't actually 
post the charge to your account. You didn't have to complain or resist, 
but the charge wouldn't show up.

Not that I am so enthusiastic about commerical Linux support. There are a 
few firms offering support for a fixed fee per incident in the $350-$500 
range. I have never patronized them, even when I had a problem worth that 
much to fix for fear that they would close the incident with a quick "that 
software/hardware/feature is not supported by kernel 2.x.y" and collect 
the money anyway without actually helping me out. Does anyone have 
experience with commercial Linux support? What is it actually like?

Daniel Feenberg


>
> The argument that you are making above would apply to Corporate users,
> but the argument that I was making was for individual home users.
> Grant M.
> -- 
> Grant Mongardi
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