Re: DSL provider on the south shore

["Jerry Feldman-2" <user=4@nabble.blu.org>]

 On Thu, 20 Dec 2007 10:30:29 -0500 
Mark Richards <[hidden email]> wrote: 

> Verizon's ADSL support was horrendously bad, in part because it was 
> difficult to find anyone who actually understood the technology.  Old 
> monopoly attitudes where customers had no option hence "screw them" were 
> also part of the deal. 

Last year, my friend's Verizon phone service went out. After a few 
days, it came back, but only outbound. After a number of calls, there 
was a lot of finger pointing. My friend, finally talked to Verizon's 
president's secretary and finally got the phone fixed. He immediately 
called Comcast to install Digital Phone. (He had Comcast cable). 

Both Verizon and Comcast are large companies, and their support tends 
to be dependent upon who you speak to. I've had Caomcast (and 
predecessors, ATTBI, MediaOne, Continental CableVision), and I've had 
support people who were complete idiots and some who were very 
knowledgeable and helpful. Same goes for PC companies, like HP and 
Dell. With my wife's old PC, the US support people I contacted on a 
specific issue were totally useless, but the guy in Bangalore was able 
to provide me with a workable solution. 

I'm sure that Bill Horne can provide more insight on Verizon, but I 
know they have struggled for years to support high speed Internet 
support. 
-- 
Jerry Feldman <[hidden email]> 
Boston Linux and Unix user group 
http://www.blu.org PGP key id:C5061EA9 
PGP Key fingerprint:053C 73EC 3AC1 5C44 3E14 9245 FB00 3ED5 C506 1EA9 
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