Re: comcast [somerville,ma] network flakiness?

["Jerry Feldman-2" <user=4@nabble.blu.org>]

 On Thu, 24 Apr 2008 10:30:26 -0400 
Ben Eisenbraun <[hidden email]> wrote: 

> I had very good Comcast service for two years in Waltham, and then one 
> summer they transitioned from QPSK to 16-QAM for upstream modulation, and 
> it killed my service for about 6 weeks.  After a few dozen phone calls, I 
> cornered a plant tech out on the street in front of my house, and he gave 
> me the scoop on what was happening.  The call center tech support people 
> had no clue, as usual. 

Over the past few years, my system has been very, very reliable. I 
think we had a short outage a few months ago.  While I have not had a 
lot of dealings with the Comcast support people, their predecessors 
(ATTBI, MediaOne, Continental Cable Vision) normally didn't have a 
clue. Generally, the first level people in most support organizations 
generally go by cookbook. 

-- 
-- 
Jerry Feldman <[hidden email]> 
Boston Linux and Unix 
PGP key id: 537C5846 
PGP Key fingerprint: 3D1B 8377 A3C0 A5F2 ECBB  CA3B 4607 4319 537C 5846 
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