Red Hat's response to my system-config-samba rhel6 issue

[matt-urrlRJtNKRMsHrnhXWJB8w at public.gmane.org (Matt Shields)]

On Mon, Dec 6, 2010 at 8:56 AM, Stephen Adler <adler-wRvlPVLobi1/31tCrMuHxg at public.gmane.org>wrote:

> I thought you guys would find this interesting.... What should I tell
> them the impact of dropping support for what I can only see on the
> surface as being a perfectly good working sys admin tool...
>
> Cheers. Steve.
>
> -------- Original Message --------
> Subject:        (Waiting on Customer) Case #00388221 (system-config-samba
> is
> missing) ref:00DA0000000HxWHMA0.500A0000004q11lIAA:ref
> Date:   Mon, 6 Dec 2010 02:10:49 -0500
> From:   Red Hat Support <support-H+wXaHxf7aLQT0dZR+AlfA at public.gmane.org>
> Reply-To:       support-H+wXaHxf7aLQT0dZR+AlfA at public.gmane.org <support-H+wXaHxf7aLQT0dZR+AlfA at public.gmane.org>
> To:     Adler, Stephen (NIH/NCI) [C] <sadler-2loH/HJHQuifRvmTrFJqzg at public.gmane.org>
>
>
>
> ---------------------------------------
> |         Case Information            |
> ---------------------------------------
> https://access.redhat.com/support/cases/00388221
> Case Title       : system-config-samba is missing
> Case Number      : 00388221
> Case Open Date   : 2010-12-02 17:56:33
> Problem Type     :
>
> Most recent comment: On 2010-12-05 23:10:48, Kazuhisa Yoshida
> commented "Hi,
>
> Thank you for contacting Red Hat Support.
>
> system-config-samba has been dropped from RHEL6 without replacement and now
> only supported way is to edit files manually.
> Can you please let us know the business impact which you are facing due to
> this tool is missing from RHEL6?
>
>
> http://docs.redhat.com/docs/en-US/Red_Hat_Enterprise_Linux/6/html-single/Migration_Planning_Guide/index.html#sect-Migration_Guide-Package_Changes-System_Configuration_Tools
>
> Regards,
> Kazu Yoshida
> Red Hat Global Support Services (Asia Pacific)"
>
> ---------------------------------------
>
> Thank you for your latest interaction with Red Hat Global Support Services.
>
> We are currently working to resolve your case. Your case number is
> "00388221" and the case title is "system-config-samba is missing".
>
> Further information about your case is attached to this message. If any of
> this is in error, please notify us immediately by phone.
>
> Your case has transitioned to "Waiting On Customer" status. This means that
> the Red Hat associate working on your case needs information or action from
> you to proceed. To help us resolve your case as quickly as possible, you
> will need to update your case online at https://access.redhat.com
>
> Once you update the case, we can continue working to resolve your issue.
>
> Please do not reply to this email. If you wish to contact Red Hat, visit
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> relevant to your region and support contract.
>
>
> Thank you,
>
> Red Hat Global Support Services
> ---------------------------------------
> ref:00DA0000000HxWHMA0.500A0000004q11lIAA:ref
>
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Have you checked out any of the GUI tools

http://www.samba.org/samba/GUI/

I've used both SWAT and Wemin and they weren't half bad.


-matt