Help Desk Software

[richb-RBmg6HWzfGThzJAekONQAQ at public.gmane.org (Rich Braun)]

Chris O'Connell asked:
> Thanks for the advice.  So the JIRA $10 is a one time purchase price per
> module allowing you to install on your own server?

Yes, you can google for Atlassian starter license:  it's for your own Linux
(or Mac or Windows) server, as opposed to the hosted-app product that a lot of
these companies provide to monetize everything month-to-month.  It's a Tomcat
application, by the way.  Out of the box, it does most of what you want though
you'll quickly find that you want to customize the UI (some basic features
need to be configured), and the learning curve for admin is somewhat steep. 
The company seems to have devoted most of its user-friendliness efforts on the
end-user portions of the UI.

-rich