SpiderOak Woes

[fcastro86-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org (Franco Castro)]

200$ per month or annually, because with 200 bucks you could rent a server.

Sent from my iPhone

On 11/04/2011, at 08:36 p.m., "Chris O'Connell" <omegahalo-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org> wrote:

> Hi Guys,
> 
> After seeing the BLU presentation on online backups I decided it was time to
> get my act together and start to back up my critical files off-site.  The
> only consideration I had was that whichever software I chose needed to be
> cross platform (linux, mac and Windows).  I chose Spideroak because the
> software met my primary requirement.
> 
> I shelled out the $200 for my 200GB of storage and started uploading like
> crazy.  About 8 months later my account started to fill up.  Eventually I
> started getting messages saying I couldn't back up anything else.  I
> followed the directions on how to
> free up storage space, but had no luck.
> 
> I tried to find a phone number for Spideroak, but had no luck.  I emailed
> them instead.  Three days later I got a response saying the best way to
> address this situation was to delete my account and recreate it.  They would
> move the financial records over so I wouldn't have to pay again.
> 
> I emailed them saying this is an adequate solution.  Three more days have
> gone by so far and I've heard nothing from them.
> 
> This level of customer service isn't really acceptable.  Also, I should have
> more control over my files.  Who ever heard of a solution that requires you
> to delete your account?!?
> 
> Anyways, just wanted to let you guys know in case any of you are considering
> Spideroak.
> 
> --Chris
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