Help Desk programs?

[Michael Webb]

Here are a few that you can look at.

http://www.ilient.com/
http://bestpractical.com/rt/



                                                                           
             Scott Ehrlich                                                 
             <scott at MIT.EDU>                                               
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             12/06/2006 04:52          Help Desk programs?                 
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We have an Access 2000 - created helpdesk program that was designed
in-house.
It lives on a Windows 2000 Server with IIS, and uses http as a frontend,
cgi
using PERL as a backend.

The system was put together by COOP students, but I'm not a programmer nor
database person, and the other person with me isn't either.  The system is
breaking and it would be nice to know how to manage and fix it ;-)

The ticketing system needs to be rather basic - auditing per individual
user
login; permit simple entry of tickets via the web; provide a history of who
did
what; date-stamp activities (ticket open, updates made, date closed, who
did
each task); ability to re-open ticket; assigning tickets to another person;
for
creating tickets, perform an LDAP query to the organizational-wide LDAP
server;
create a report showing closed tickets, for any date range.

I think that covers many of the basics.

What are the open source and cheap options for ticketing systems that
permit
the above options?   It doesn't have to run under Windows.

Thanks.

Scott

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