Help Desk programs?

[dsr at tao.merseine.nu]

On Thu, Dec 07, 2006 at 08:30:35AM -0500, Grant M. wrote:
> We use RT, but reasonably customized. I've seen PerlDesk
> (http://www.perldesk.com/), which is $99 for 5 support staff, and it
> seems pretty decent as well. The installation process for RT is
> reasonably complex, so if you are faint of heart, you might want to test
> the installation process first on a test machine.

Installing on Debian is very fast and easy, by the way -- the
Debian maintainer is active on the RT user mailing list, and
the only real configuration issues are "what database shall we
use as a back end?"

-dsr-

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