Open-source trouble ticket systems

[Bill Horne]

John Abreau wrote:
> I really like Request Tracker; I've been using it since 2000, and I've
> been very satisfied with it. There's also an excellent O'Reilly book
> on RT.
>
> http://bestpractical.com/rt
John,

Thanks, I appreciate the info.

If I read the page correctly, RT won't run under Windows, and I'd like 
to have something that can. I occasionally get requests to suggest 
ticket tracking systems, so I'd like something that will run under 
either OS.

Of course, we all know how dangerous it is to equate popularity with 
quality ;-), but I must be able to give reasons for my recommendations, 
and retraining costs are always a factor, so I'd like to know which 
open-source ticketing systems have been deployed the longest and which 
ones have the largest user base, as well as which ones will work under 
Windows in addition to Linux. Most importantly, I'm looking for opinions 
on which ones BLU members would recommend to their clients and friends; 
i.e., the ones that provide the "Where have you been all my life?"  
functions that users can't believe they ever did without.

HTH.

Bill

-- 

E. William Horne
William Warren Consulting
http://www.william-warren.com/
781-784-7287


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