SpiderOak Woes

[Chris O'Connell]

Spider Oak Update:

I resorted to googling their phone number and called.  After being placed on
hold for a few minutes I was told no technical support agent was available.
 The girl at the front desk asked if I would mind emailing support instead.
 I explained my situation to her and she wasn't able to help.  I told her to
transfer me to accounting so I could cancel my account.  She complied with
no further effort to resolve my situation.

Service is a big part of a product offering.  Imagine if you had a system
failure and had to wait for a week because there was a Spideroak problem
that prevented you from downloading your data?

So, I've heard a recommendation about using Crash Plan, right?  Any other
first hand accounts of good software for this purpose?

Thanks,

--Chris

On Tue, Apr 12, 2011 at 11:51 AM, Gordon Marx <gcmarx-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org> wrote:

> On Tue, Apr 12, 2011 at 11:47 AM, Richard Pieri <richard.pieri-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org>
> wrote:
> > On Apr 12, 2011, at 11:08 AM, Gordon Marx wrote:
> >>
> >> Pardon my "ignorance", but what is a "master encryption key" going to
> >> do? I upload an encrypted file to them, I keep the key to myself,
> >> there's no way they can use anything to break it.
>
> <snip unrelated stuff>
>
> > None of which matters if you use some other encryption mechanism before
> uploading files to the storage provider.
>
> Uh huh. So what you're saying is, doing it wrong will screw you over.
>
> In other news, if you give someone else a key to your house, they can get
> in.
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