Help Desk Software

[Derek Martin]

On Fri, Feb 25, 2011 at 07:14:49PM -0500, Chris O'Connell wrote:
> Can anyone recommend some open source help desk software?
> 
> Obviously the software should be web based.  I also want to be able to run
> reports about closed items, open items, and who is assigned to what.

Early in my career I used Remedy ARS.  It's complicated and
heavy-handed, but if you have someone who knows how to manage it (we
did), it can be awesome.  Mostly since then I've used RT, and I agree
with others that it's good.

-- 
Derek D. Martin    http://www.pizzashack.org/   GPG Key ID: 0xDFBEAD02
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