ISP's

[cyoung at bbnplanet.com (Chuck Young)]

Tell them that you use linux with no problem with all the other "teir one"
ISP's and even some of the cheesier ones, but had heard that AT&T's
service was far superior.  Every other ISP in the country was capable of
providing the login/password to you, upon your demonstrating who you are,
and you are wondering if they simply are incapable of providing the same
level of technical support as these second-rate ISP's.

They contract out their helpdesk stuff.  Ask for a supervisor.  If not,
get a hold of AT&T directly via some other number and raise hell until you
get what you want.  If all that fails, I would simply ditch them and go
with a linux-friendly ISP, like the World.  I take it you are out of the
Media-One market area in the present and new locations?

Chuck Young
GTE Internetworking

On Tue, 13 Oct 1998, Richard Royston wrote:

   I would like to get ISP service from AT&T for use at home in my linux box, as 
   I shall be moving sometime in the not too distant future, and they have access 
   everywhere (at least in the States).
   
   When I tried to get a login and a password from a person at AT&T I was told 
   that people, as opposed to computers, cannot access this type of information; 
   I got the impression that maybe it doesn't exist until it's assigned by some 
   program running in a Windows system somewhere in AT&T, and that it will only 
   assign it to another Windows program running in my computer. I've received 
   hints that if I do that, there are people at AT&T who can tell me where to 
   look in my Windows system, once I've done that, and extract this information, 
   and that then I could then put it in my Linux box, and, voila!
   
   Is this really true, does anyone know, or is there another way, and what is 
   the number to call, and what are the magic words to say that unlock the 
   secrets? If I have to do it that way, is there anything I should know about 
   the arcana of Windows that will help me to explain to AT&T's tech support what 
   I'm looking for, or that could help me to find it for myself?
   
   Any help would be gratefully received!
   
   Thanks
   
   
   -- 
   =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
   Richard J. Royston                             68 Baldwin Street
   richard at aoi.ultranet.com                       Apartment 22
   (617) 242-5280                                 Charlestown, MA 02129
   
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