Tivo and Comcast

[granty at bellatlantic.net (Grant Young)]

When I converted to Digital Cable they screwed up the channel lineup for
me.  (Boston has two lineups depending in whether you're analog or
digital cable.)  Anyway, call Tivo support and tell them the lineup is
screwed up.  Chances are they've already had a bunch of calls about it
already and are trying to get it straightened out with Comcast.  It took
a week or so but eventually they got the lineup straightened out.

On Sun, 2003-08-03 at 19:57, Duane Morin wrote:
> Is anybody else with the Tivo/Comcast combination experiencing a screwed up 
> guide?  All my premium channels recently changed, but
> Tivo does not seem to have gotten the memo.  So for instance my movie 
> channels used to come through on 60-65 (and also 301+), but
> now in the 60 range I have cartoon network and stuff like that.
> 
> How in the world do I go about explaining to Tivo that it's got the wrong 
> info?  According to system status it is all caught up on its phone
> calls.  it even had a message for me today that a lineup change has 
> occurred, but that was just for one little non-significant channel.
> 
> Duane
> 
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-- 
Grant Young <granty at bellatlantic.net>