Does anyone have a contact at Comcast Tech Support

[dhml at comcast.net (David Hummel)]

On Sat, Sep 10, 2005 at 03:58:54PM -0400, Bill Horne wrote:
> 
> I received the email shown at
> http://bill_horne.home.comcast.net/spam.html from Comcast yesterday:
> an identical email was sent to each of the accounts I have on Comcast,
> saying that they traced spam to my IP address.
> 
> Unfortuneately, trying to get more information out of Comcast's call
> takers is like being pecked to death by ducks, so please tell me if
> you will introduce me to someone in Comcast who actually knows what
> they're talking about.

When you call customer service, immediately ask to speak to tier 2 tech
support.  There is still no guarantee though.

-David