[JOB] Customer Automation Engineer (Perl)

[benw at plasticboy.com (Ben Williams)]

Please send resumes and cover letters to me at benw at plasticboy.com.

Company: Gryphon Networks
Position: Customer Automation Engineer
Location: Norwood, MA
Reports to: Gryphon Engineering / Database team

The Customer Automation Engineer is responsible for interfacing with
existing Gryphon customers and future Gryphon customers to establish
all necessary data transfer methods for Do-Not-Call, customer EBR and
customer agent authentication.

This Engineer will work closely with Gryphon Operations and Gryphon
Sales during pre-sales and post-sales phases to negotiate data
content, design, develop, test and implement the complete data
transfer package for each client.

This Engineer will also work closely with Gryphon Engineering database
developers to interface all necessary database procedures to
successfully provide a complete customer automation solution.

Key Skills required:

* Excellent script development experience with Perl or similar
scripting language
* Ability to deal directly with customers during pre-sales and
post-sales roles to establish data transfer processes and procedures
in a collaborative manner
* Detail-oriented approach to data analysis and testing to ensure
customer data and business processes are accurately represented in
Gryphon products and systems
* Ability to develop completely automated processes and solutions that
run predominantly in a "lights-out" fashion with sufficient customer
and Gryphon helpdesk notifications
* Willingness to work during off-hours as needed to meet Gryphon
customer schedules
* Willingness to provide tier 3 support to Gryphon Engineering and
Operations groups to resolve customer issues 7x24 when necessary

Other skills:

* C and database programming experience a plus
* Unix and Windows job scheduling experience a plus