FIOS

[mark.richards at massmicro.com (Mark Richards)]

Tom Metro wrote:
 >>Has anyone tried business-grade FIOS and tested out their tech
 >>support? Or for that matter, residential support?
Not business, but residential, yes.

The technical quality of the support is far better than is was in the 
ADSL days (I am a long time customer with many horror stories).  IMO 
Verizon has attempted to up the quality of the initial contact.

The good news is that the system seems far less likely to break.  Other 
than two brief outages It's been otherwise solid on since installed 8 
months ago.

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The cost of rolling this out is enormous for Verizon.  They are making 
huge investments now because this is destined to be a very good cash cow 
for a very long time.  The difference in this and copper is that 
allegedly the infrastructure isn't being built by the feds, although the 
co-enabling between government and Verizon is quite obvious.

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Verizon has upped the bandwidth availability for business FIOS in 
Massachusetts.  I spoke to them about getting a static: there's no way 
to get one for residential.  The cost for business service would double 
but we'd get a bit of a wider pipe.  Not quite worth it yet.

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Other nations consider high speed internet service an essential service 
and one that helps fuel economies.  In Japan as an example, there's 
plenty of cheap bandwidth available.

Not here.


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