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On Sat, 6 Oct 2007 12:01:07 -0700 "Kristian Erik Hermansen" <[hidden email]> wrote: > On 10/6/07, Soren Hansen <[hidden email]> wrote: > > Not so. The Canonical support centre is in Canonical. Regardless, we > > offer support in *the* *customer's* business hours. If you buy 9-5 > > support, it's 9-5 *your* time. > > I guess what I meant to say here is that, sure, once you order > support, you get 9-5 service. During your purchasing decision, I > think we are held to 9-5 UK time. I sent the last email to Canonical > around noon on Friday PST. However, I still don't have a response > from them regarding if my support contract is complete or not, and I > had faxed everything in on Thursday. So maybe I don't even have a > support contract yet!?!! Who knows, no one got back to me :-( > > Anyways, I am sure Canonical will work out the kinks. I love Ubuntu > and just want to see other people have great experiences with it as > well. This would include the experience of purchasing support if you > need it. At this point, I wouldn't recommend buying support to any of > my friends, but that may change if I start to hear other people having > better experiences...
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