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Re: Buying Ubuntu Support from Canonical not as smooth as running the Operating System!



 On Sat, 6 Oct 2007 12:01:07 -0700 
"Kristian Erik Hermansen" <[hidden email]> wrote: 

> On 10/6/07, Soren Hansen <[hidden email]> wrote: 
> > Not so. The Canonical support centre is in Canonical. Regardless, we 
> > offer support in *the* *customer's* business hours. If you buy 9-5 
> > support, it's 9-5 *your* time. 
> 
> I guess what I meant to say here is that, sure, once you order 
> support, you get 9-5 service.  During your purchasing decision, I 
> think we are held to 9-5 UK time.  I sent the last email to Canonical 
> around noon on Friday PST.  However, I still don't have a response 
> from them regarding if my support contract is complete or not, and I 
> had faxed everything in on Thursday.  So maybe I don't even have a 
> support contract yet!?!!  Who knows, no one got back to me :-( 
> 
> Anyways, I am sure Canonical will work out the kinks.  I love Ubuntu 
> and just want to see other people have great experiences with it as 
> well.  This would include the experience of purchasing support if you 
> need it. At this point, I wouldn't recommend buying support to any of 
> my friends, but that may change if I start to hear other people having 
> better experiences... 


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