Re: [Ubuntu-US-CA] REVIEW: Quick Assessment of Canonical's Landscape Management tool for Ubuntu Infrastructures

["Kristian Erik Hermansen" <user=152@nabble.blu.org>]

 On 10/10/07, Martin Owens <[hidden email]> wrote: 
> a) We're not made of money 

Well, better to start being made of money now, rather than later [or never] :-) 

> b) Bloody cheeky to ask you advocates who support your business for 
> free to pay such a sum 

You may be right, but Canonical does offer an opportunity to apply.  I 
presume you already did this and are just waiting to hear back? 

> c) I don't really want nor need support and our group is dedicated to 
> handling a certain about of support internally. 

I agree.  I hardly ever trust support people.  In fact, I really only 
trust developers of the software.  I write code too, so it is very 
hard to trust someone who hasn't written a project from scratch 
themselves (or at least contributed to the design).  Support is always 
that way.  You don't know the experience of the person on the other 
end of the phone.  If you want something done, do it yourself.  But 
buy support if you don't have time (like me) to fix something.  In all 
seriousness, I wanted Ubuntu support so that I could bitch and moan 
when something is not supported, like a printer or scanner.  Paying 
customers are at the top of the priority queue in terms of getting new 
hardware/features supported.  My first call was about an 
enterprise-level device that Ubuntu does not support in it's default 
configuration.  Hopefully it will be supported in gutsy+1 out of the 
box with no config issues.  Basically, they said they would tell the 
manufacturer to make the model available to them so that they could 
make it work.  I don't have time or want to do that myself.  The CUPS 
guys do that every day.  I don't want to learn their process.  So, 
just pay the money out if you are like me... 

> d) I want to look at the software as an education and comparison to 
> benefit them as much as me. 

Well, if you really want to know the product, just ask for the source 
dude.  Maybe they will give it to you or maybe they won't.  Just as 
you criticized me earlier for being an American who uses AMEX in my 
corporation and won't budge, you must re-think your own position on 
the matter... 

> e) As you can tell I don't have a lot of faith in support call centers. 

Fine.  Why don't you just work for Canonical then?  They are looking 
to hire dude.  Then maybe you would trust at least one person over 
there (cyclically, yourself) :-P 

http://www.ubuntu.com/employment
-- 
Kristian Erik Hermansen 

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