Re: port blocking fun

["Kristian Erik Hermansen" <user=152@nabble.blu.org>]

 On Jan 9, 2008 9:30 AM, Chris Giroir <[hidden email]> wrote: 
> I feel like such a mean person when I'm on the phone with tech support 
> form Verizon and Comcast but I HATE talking to someone that's telling 
> me to restart my windows computer for the 5th time after I tell them I 
> have a router, have restarted it and aren't even running windows! 

I think there should be this certification that consumers can get 
which allows them to bypass the lowest level of technical support 
queues and go right to the people who have a clue.  Would anyone go 
for it?  Probably not -- especially corporations :-)  But I still 
think it is a cool idea.  The time that I really hated Comcast was 
when I had some issue (cant remember what) and that guy was telling me 
to open up Internet Explorer.  At first, I was very courteous and 
pretended to follow along on his queue. It got to a point where he 
actually wanted me to go to some test site with an ActiveX control, 
and I was like "dude, this isn't going to work because I am not 
running Windows".  At that point, he flipped out and asked me why I 
pretended to follow along the whole time.  It wouldn't have worked 
anyways, since that wouldn't have solved anything. 

<sidenote> 
Oh, I remember the issue now.  If you download/upload more than a 
certain amount of data, they throttle or kill your connections.  This 
came at a time when I was heavily torrenting an Ubuntu release during 
the first week of availability (perhaps hundreds of GB or even a TB). 
</sidenote> 

Anyway. it finally came down to the guy hanging up on me. How rude! 
His last words were ... "Listen buddy, I have more experience than you 
do with this stuff.  10 years Microsoft Windows 2000, XP, and Vista. 
Don't tell me how to do my job..." *click* 

An interesting article where Comcast admits to cutting off Internet 
users for exceeding bandwidth quotas... 
http://www.news.com/8301-10784_3-9763901-7.html
-- 
Kristian Erik Hermansen 
"Know something about everything and everything about something." 

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