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On Thu, 24 Apr 2008 10:30:26 -0400 Ben Eisenbraun <[hidden email]> wrote: > I had very good Comcast service for two years in Waltham, and then one > summer they transitioned from QPSK to 16-QAM for upstream modulation, and > it killed my service for about 6 weeks. After a few dozen phone calls, I > cornered a plant tech out on the street in front of my house, and he gave > me the scoop on what was happening. The call center tech support people > had no clue, as usual. Over the past few years, my system has been very, very reliable. I think we had a short outage a few months ago. While I have not had a lot of dealings with the Comcast support people, their predecessors (ATTBI, MediaOne, Continental Cable Vision) normally didn't have a clue. Generally, the first level people in most support organizations generally go by cookbook. -- -- Jerry Feldman <[hidden email]> Boston Linux and Unix PGP key id: 537C5846 PGP Key fingerprint: 3D1B 8377 A3C0 A5F2 ECBB CA3B 4607 4319 537C 5846 _______________________________________________ Discuss mailing list [hidden email] http://lists.blu.org/mailman/listinfo/discuss
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