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In the military I learned that "shit rolls down hill". I've used this=20 principle for many years. An example is that I bought a low cost item=20 ($8.00) at Home Depot a few years ago, and after about 6 months one of=20 the components failed to work, so I went back to exchange it. I was told = that they no longer carry that item (a lie) because the exact same=20 product had a different id. I asked to see the manager on duty and I was = essentially told to go to hell. I then wrote to Nardelli, the then=20 chairman, and I received an apologetic email from the store manager=20 apologizing for the way I was treated, and was told that I certainly can = exchange the item. The next time I went in, and I was able to exchange=20 the item with no problem. The bottom line is don't battle the low level=20 employees. They are employed to do a job, NOT to make decisions.=20 Additionally, try not to put the boss into a position of putting down=20 his/her employees, as he/she might back up the employees in a=20 confrontational thing where if you catch him/her privately, you might be = able to get your problem solved. My recent experience with Intel was very good. I needed rails kits for 2 = whitebox (6U) servers. I could have gotten 2 generic ones, but after=20 contacting Intel then sent me 2 complete rails kits ($400 value) free of = charge. (The systems were free too :-). --=20 Jerry Feldman <gaf-mNDKBlG2WHs at public.gmane.org> Boston Linux and Unix PGP key id: 537C5846 PGP Key fingerprint: 3D1B 8377 A3C0 A5F2 ECBB CA3B 4607 4319 537C 5846
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