[Position-available] Tech support- Linux - Tier II

[rpelmas-cGmSLFmkI3Y at public.gmane.org (Robert Pelmas)]

Hey,

We're looking for a really smart, fast learning *nix person:


The premiere integrator for the graphic arts industry has an immediate
opening for a Tier 2 technical support person. This position requires
excellent troubleshooting skills, great communications and customer
management ability, and the ability to wrestle a solution out of any
and all sources!

Responsibilities include:
o Telephone Support
o Case Management: prosecuting calls, maintaining contact and momentum 
  on issues with both vendors and customers.
o Escalating calls as needed to Tier3 support personnel, and vendors.
o Continuously expand technical knowledge through in house training, 
  formal training, daily experience 

Requirements:
o 3 or more years of Linux experience (RHEL a strong plus)
o Work history of providing phone or end user support
o Great phone presence
o Reliable and steady under pressure

Strong Plus:
o Sun and/or OSX knowledge
o Familiarity with devices like Raids, Tape Libraries, Networking HW.
o We're integrators, so we deal with EVERYTHING. The more you know, the 
  better a fit you'll be!
o Graphics arts background a very strong plus


Basically, since we're system integrators, we have to learn and deal
with everything under the sun, from networking, to printing, to
performance, to backups, to HW, to patching, to security, you get the
idea. You'll learn more here than you could ever imagine or hope to,
and you'll never have the same day twice.

rp

-----------------------------------
Robert H. Pelmas
CTO
NAPC

rpelmas-cGmSLFmkI3Y at public.gmane.org
www.napc.com
blog.napc.com

tel 781.894.3114
fax 781.894.3997

NAPC | technology matters