Help Desk Software

[omegahalo-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org (Chris O'Connell)]

Hi Rich,

Thanks for the advice.  So the JIRA $10 is a one time purchase price per
module allowing you to install on your own server?

Thanks,

--Chris

On Sat, Feb 26, 2011 at 12:37 PM, Rich Braun <richb-RBmg6HWzfGThzJAekONQAQ at public.gmane.org> wrote:

> I swear by JIRA and its cousins from Atlassian Software.  Not free but one
> really cool thing is that the company sells each of its major packages for
> US$10, perpetually licensed for up to 10 users.  I now use JIRA at home to
> keep all my notes and task-list items for personal development work.
>
> I suspect that FishEye and/or some of their other packages would do all the
> release/change management stuff that you want, beyond ticket tracking.  And
> its ticket-tracking is like RT on hyper-steroids, you can attach many more
> fields of data in a more user-friendly way to each ticket than you can with
> the open-source stuff.
>
> Have been using JIRA since '07.
>
> It's rare that I find myself enthusiastic about a non-open-source product
> when
> there are open source equivalents, but this one's worth a look.  Can't say
> why
> it is that the open-source ticket tracking stuff is so obsolescent: I guess
> maybe open-source developers are drawn to more-glamorous fields of
> endeavor.
>
> -rich
>
>
>
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