[Discuss] (OT) Barnes & Noble wants DOJ probe into Microsoft patent tactics

[omegahalo at gmail.com (Chris O'Connell)]

Cole, thanks for sharing, I hold Amazon in high regards because of their
good customer service.

On Thu, Nov 10, 2011 at 10:39 AM, Cole Tuininga <colet at code-energy.com>wrote:

> On 11/10/11 10:12 AM, Brendan Kidwell wrote:
>
>> Anyone have a similar Kindle problem ever? If so how did Amazon react
>> to your inquiry?
>>
>
> I'll share the one experience I had with a malfunction of my Kindle.
>
> When I first purchased it (earlier this year), I kept having issues with
> it not wanting to power up during the first 2 weeks of ownership, including
> after a full charge.
>
> I called in to their help line.  First thing I noticed was that the
> customer rep was friendly, seemingly knowledgable, and quite helpful.
>
> Not only did they admit fault (turned out to be an issue they had recently
> become aware of with the specific case causing a short), but they replaced
> my Kindle.  Additionally, they replaced my case with an *upgraded* model.
>  Oh, and they overnighted the items to me, while apologizing profusely.
>
> I did not have to extract any of this from them, nor fight to get this.
>  They volunteered to do these things without prompting of any kind.
>
> They made a permanent customer out of me that day.  I came away from the
> whole experience thinking *that* was how customer service *should* be.
>
> --
> Cole Tuininga
> Lead Developer
> colet at code-energy.com
>
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