[Discuss] Synology grumbles Re: DIY NAS

[alex at pennace.org (Alex Pennace)]

On Mon, Apr 09, 2012 at 10:54:15AM -0400, Daniel Barrett wrote:
> My 5-drive Synology DS508 had a single drive failure last week, its first
> in 4 years, and it took everything down with it. The RAID5 volume stayed in
> a crashed state, even after replacing the bad drive and SMART-testing all
> drives. Synology support was no help, except to tell me to use the "reset
> to factory defaults" feature. I did so, and it turned the DS508 into an
> expensive brick, unable to be accessed at all. Very disappointing....

We have been encountering similar issues with a 4 bay Synology
(RS411). Luckily we could still get to it via Synology assistant after
doing a factory-defaults reset.

After the second round of this, we upgraded the firmware to 4.0. So
far, no issues.