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On 7/25/2012 11:21 PM, Martin Owens wrote: > Which is amusing because Red Hat's inflated prices are held aloft by > comparative expectation. Basically everyone in that market from > Microsoft, IBM and even Oracle are charging amazing sums of money that > don't really relate to the floor of the product they sell. Red Hat doesn't sell Linux. Red Hat sells responsibility. Support contracts are a layer in a disaster prevention and recovery scheme. They're a resource to call upon when there is a problem in order to resolve that problem as quickly as possible. I've never encountered a problem that I could not eventually solve, but "eventually" isn't good enough when users can't do their work or their research. Having a support contract means having access to specialists who can fix the problem faster than I can myself. That's worth a great deal more than a chunk of polycarbonate and aluminum. -- Rich P.
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