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Tom. Thanks for the advice. I'll talk to her tomorrow and see if I they can load a remote desktop app in chrome so that I can access the computer. Jay On Jun 28, 2013 8:16 PM, "Tom Metro" <tmetro+blu at gmail.com> wrote: > Jay Kramer wrote: > > My wife and daughter are vacationing in Riga, Latvia. Neither one of > > them can log into their gmail accounts. > > What's the error? > > Google does pay attention to the geographic location of the IP used to > access an account, and will take some steps to lock out access if it > sees sudden jumps in location. So for example, if you tried to login on > their behalf, that may only make matters worse. > > It may be helpful to have them try logging in at: > https://accounts.google.com/ > > But I'm just guessing. I don't know of specific steps to take to clear > an access block. The account access troubleshooter might help: > > https://support.google.com/accounts/troubleshooter/2402620?rd=1 > > There are some access settings you can control inside Gmail, but to > adjust them you obviously need to be able to successfully login. > > -Tom > > -- > Tom Metro > Venture Logic, Newton, MA, USA > "Enterprise solutions through open source." > Professional Profile: http://tmetro.venturelogic.com/ > _______________________________________________ > Discuss mailing list > Discuss at blu.org > http://lists.blu.org/mailman/listinfo/discuss >
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