[Discuss] business class ISP recommendations

[tkoker at gmail.com (Tony Koker)]

I have FIOS business class 25/25 service, static IP, which had been
residential and dynamic ip, originally, several years back.

I have not a need for the PTR record. Have a whole bunch of domains all
using the same address. Guess I could pick one, but just haven't the need,
so haven't asked.

A couple years back I had their ONT just die. No questions asked, no grief,
replaced in a couple of business days, and they credited for time down. Not
large enterprise service, but decent for the price.

I also had perceived issues with the last mile, very slow or lost gateway
and dns. They dispatched a knowledgeable tech. without much grief, and they
checked inside and out, and resolved the issue.

No issues with any kind of blocked ports or performance issues, in general.
I use Pingdom to test remote perceptions of up time and response time and
have logs of great consistency.

with gratitude and in service,
Tony Koker
A Mentor with a Servant's Heart
(781) 864-2624 anytime
skype: tkoker
~~~~~
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On Fri, May 9, 2014 at 11:18 PM, Tom Metro <tmetro+blu at gmail.com> wrote:

> Tom Metro wrote:
> > I'd like to hear from those on the list who specially have had
> > experience with the business class service from these companies.
>
> Thanks to all who replied on this thread. Not many responses, but I
> wasn't expecting to see very many. The business offerings from these
> cable companies still don't seem to be all that popular with SOHO users.
> I suspect customers just don't see enough added value to justify the
> premium over residential service. (And most people don't care about
> things like static IPs and PTR records.)
>
> I'd be curious to know who the top 5 last-mile ISPs are in this region
> for businesses with 50 or fewer employees. (Anyone know a resource with
> that sort of data?)
>
> To summarize, here are the votes:
>
> Jerry gave a mild recommendation for RCN, noting that "first level
> support people were not very knowledgeable."
>
> Ed gave a strong negative recommendation against Comcast, saying that he
> saw evidence they were blocking inbound port 22, even though no ports
> should be blocked (per their own policy) on business class service.
>
> Daniel Hagerty says he is "mostly happy" with Comcast, that support has
> been decent, but that he has inconclusively seen some evidence of "port
> 22 blocking."
>
> Bill Horne and Martin Owens chimed in with some semi-off topic
> discussion more applicable to these companies' residential offerings.
>
>
> Apparently no one has experience with Verizon's business class FIOS,
> which, reluctantly, is my first choice.
>
> Comcast's port blocking behavior may vary depending on the head-end
> involved. That has supposedly been the case on the residential side.
> Although I have no intentions of opening up port 22 (which is just
> asking for nuisance attacks), I still consider it a show stopper for a
> business class provider to be blocking any ports.
>
>
>
> Daniel Hagerty wrote:
> > They do support setting PTRs on the addresses they hand out.  At the
> > time, it was a bit painful to setup...
>
> It can't be much worse that my DSL provider who required multiple
> requests over the span of multiple years before they set up a PTR
> record, and when they finally did, they didn't bother to tell me. (I
> just noticed it in my logs one day, far removed from the time I last
> requested it.)
>
>
> Martin Owens wrote:
> > Maybe one day the USA will follow the UK model for telco and do LLU[1].
>
> Yes, going back to the model of fairly leased local loops, as existed
> with the copper wiring, seems like a necessary minimum antidote to the
> lack of competition, and highly unlikely to happen, given how the FCC
> has been captured by the industry it regulates. (Please fork a new
> thread of you want to discuss this further.)
>
>  -Tom
>
> --
> Tom Metro
> The Perl Shop, Newton, MA, USA
> "Predictable On-demand Perl Consulting."
> http://www.theperlshop.com/
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