[Discuss] Verizon Landline Strikes Again

[dsr at randomstring.org (Dan Ritter)]

On Thu, Feb 26, 2015 at 04:14:51PM -0500, Bouman MC wrote:
> Fact1: I choose dial up landline service as a brass tacks answer to
> hacking: Hacking can't happen, unless someone climbs a pole.
> Fact 2: Verizon has disconnected dial up landline without admitting it to
> anyone. But they are still billing.
> Result: As I write, landline dial up to all search engines (but not other
> web sites) has been blocked to my internet connection. I can send but not
> receive mail. This is an outrage. The customer service in India can't speak
> our language and verizon pretends that they're gonna "fix" it, except that
> they can't and just transfer you to someone else. By the way, I don't need
> a technican, cust support and any other clown at the end of an 800 line.

Have you talked to the regulating authority? In MA, for example, start
with the Consumer Division of the Department of Telecommunications
and Energy, and escalate to the Attorney General's office.

If you copy Verizon's execs on this, you probably won't have to
get up to the AG.

-dsr-