BBS's...

[Rodney Thayer]

here's an idea for an e-service that might be helpful at this time:

I suggest we start a mailing list specifically intended for "what the bcs
should be doing for it's members".  this would be a place for people to
specifcally make suggestions, complaints, etc.  and a place for the b-o-d,
volunteers, the emergency holographic e-d of the day, others to respond.

last time I checked the membership form it was ME paying THEM and not the
inverse, so this is really a humble "get customer feedback" exercise.

such a list might turn into a flame-fest, but if you don't let the people
paying the bill bitch when they are upset you may not have them paying the
bill next time.  the membership state of mind, body count, volunteer count,
etc. imply this process is already happening.  lots of people already fired
Pam and the rest of them when they didn't renew their memberships last time,
remember.

feel free to reply to this on-, or off-list



                  Rodney Thayer           ::         rodney at sabletech.com
                  Sable Technology Corp   ::              +1 617 332 7292
                  246 Walnut St           ::         Fax: +1 617 332 7970     
                  Newton MA 02160 USA     ::  http://www.shore.net/~sable
                           "Developers of communications software"