I just *had* to comment.

[Derek Martin]

On Wed, Jun 02, 2004 at 03:44:11PM -0400, Don Levey wrote:
> The organisations with which I've been involved that have multi-thousands of
> desktops do in fact make the distinction.  

The two which I worked in either didn't, or had a different
distinction that makes this point hard to argue.  That is, they had a
distinct helpdesk, but they existed mainly to answer questions, or
solve very low-level software problems, over the phone.  All of the
other maintenance activities were performed by the sysadmins (er,
support technicians, or whatever we all were, there were dozens of us
in different groups [but not counting the helpdesk] with various
titles).  The other two environments were much smaller, and the 4 or 6
guys in the group did everything.

-- 
Derek D. Martin    http://www.pizzashack.org/   GPG Key ID: 0xDFBEAD02
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