Tufts University is seeking an IT Support Specialist

[Pete Tangney]

The Central Help Desk at Tufts University is adding a new position, IT 
Support Specialist and we actively seeking applicants.

This position provides first level IT support services. Responsibilities 
include: installing operation systems and software; patching systems and 
protecting against viruses; installing, configuring and troubleshooting 
peripheral devices; providing back up strategies; providing ad-hoc 
training as required. The IT Support Specialist provides first level 
support on Help Desk calls, accurately tracks progress and resolution 
attempts of support requests in Remedy incident tracking system, and 
utilizes IT Asset Management tools to remotely manage desktops and 
laptops for the community and track inventory. The Help Desk shares 
knowledge by contributing to the knowledgebase, adding troubleshooting 
documents, standard operating procedures, and )B“how-to” documentation as 
learned through daily activities. The IT Support Specialist also 
communicates status of service disruptions to key individuals, following 
documented procedures.

Requires Bachelor)B’s degree and three to five years’ experience. Position 
requires solid background in the configuration, installation, and 
troubleshooting of the following: Microsoft Windows XP, W2K, NT 
Workstation 4.0, Windows 95/98, Mac-OS 8.0+-MacOS10, Mozilla email and 
web client, Microsoft Office Suite, Telnet Clients, SSH Clients, 
Antivirus software; TCP/IP and imaging Software as well as experience 
troubleshooting peripherals such as printers and handheld devices. Must 
have some exposure to desktop security and standards. Must possess 
ability to communicate/work with people of all levels of technical 
ability as well as a high degree of integrity/ethics. Superior customer 
focus is required as are excellent verbal and written communication 
skills as well as solid analytical and problem solving skills. Ability 
to prioritize multiple projects in a team environment essential. A+, MCP 
or MCSE certification required.

Salary range is mid-$30,000's - low/mid$40,000's. This position is 
located on the Medford Campus.

Tufts is a terrific place to work. We offer great benefits including 
Medical, Dental, Life and Long Term Disability Insurance, several 
retirement plans, generous sick and vacation time, as well as tuition 
benefits for you and your family. Perhaps more importantly, the people 
here really make Tufts special.

To apply, please visit our website, www.tufts.edu and click on job 
opportunities. Any questions may be directed to me, Pete Tangney.

I look forward to hearing from you.

Pete Tangney
IT Recruiter
Tufts University
Medford, Massachusetts