SpiderOak Woes

[Chris O'Connell]

annually.  Good point about the encryption Rich P.

On Mon, Apr 11, 2011 at 11:39 PM, Franco Castro <fcastro86-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org> wrote:

> 200$ per month or annually, because with 200 bucks you could rent a server.
>
> Sent from my iPhone
>
> On 11/04/2011, at 08:36 p.m., "Chris O'Connell" <omegahalo-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org>
> wrote:
>
> > Hi Guys,
> >
> > After seeing the BLU presentation on online backups I decided it was time
> to
> > get my act together and start to back up my critical files off-site.  The
> > only consideration I had was that whichever software I chose needed to be
> > cross platform (linux, mac and Windows).  I chose Spideroak because the
> > software met my primary requirement.
> >
> > I shelled out the $200 for my 200GB of storage and started uploading like
> > crazy.  About 8 months later my account started to fill up.  Eventually I
> > started getting messages saying I couldn't back up anything else.  I
> > followed the directions on how to
> > free up storage space, but had no luck.
> >
> > I tried to find a phone number for Spideroak, but had no luck.  I emailed
> > them instead.  Three days later I got a response saying the best way to
> > address this situation was to delete my account and recreate it.  They
> would
> > move the financial records over so I wouldn't have to pay again.
> >
> > I emailed them saying this is an adequate solution.  Three more days have
> > gone by so far and I've heard nothing from them.
> >
> > This level of customer service isn't really acceptable.  Also, I should
> have
> > more control over my files.  Who ever heard of a solution that requires
> you
> > to delete your account?!?
> >
> > Anyways, just wanted to let you guys know in case any of you are
> considering
> > Spideroak.
> >
> > --Chris
> > _______________________________________________
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>