Not to start the topic I swear just need to vent!

[Gina Minks]

I will do ANYTHING to avoid calling Dell's customer support when I am working. ANYTHING. It is a complete waste of time, they make you do very silly things (last call I did the hard drive SQUEALED when you booted it, but the guy made me go thru all sorts of diagnostic tests including removing the bios battery before they would send me a new drive)

My theory now is that they don't care how bad the phone support is, they want you to buy the onsite service.