Not to start the topic I swear just need to vent!

[miah]

It really depends on if you are a business customer or a home user.  I've had to call them a couple times at work, and they've sent me replacement pieces for everything internal apart from cpu and ram.  I had a failing PowerEdge system, and they sent out a new motherboard, raid controller, raid controller ram, raid backplane, cables, and new disks.


-miah

On Mon, Apr 12, 2004 at 05:01:40PM -0400, Gina Minks wrote:
> I will do ANYTHING to avoid calling Dell's customer support when I am working. ANYTHING. It is a complete waste of time, they make you do very silly things (last call I did the hard drive SQUEALED when you booted it, but the guy made me go thru all sorts of diagnostic tests including removing the bios battery before they would send me a new drive)
> 
> My theory now is that they don't care how bad the phone support is, they want you to buy the onsite service.
> 
> 
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