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I really don't want to start the topic of outsourcing again, however, I was wondering if you personally have had experience with technical support that was less than adequate? I have been on the phone with tech support for Earthlink for hours talking to numerous people in the Philippines that I would say was much much less than adequate. I have had problems with this when calling Dell and when calling HP. It is terrible when I have to explain things that a typical tech support person should know. I had a guy who was in Panama from Dell tell me he could not understand what I was saying, and I wasn't upset at that time so I was speaking clearly and coherently. Again, just wondering if you have had these types of problems nothing to do with IF it is correct or not! I personally think that customer\technical support is very important we are a very small company therefore I rely quite a bit on our warranties with Dell and HP I don't have a hardware guy here 24 x7 but when a hard drive is dead I also don't want to be on the phone for an hour running diagnostics to prove it! Thanks and thank you for allowing me to vent. Michael.
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