Comcast and Port 25 Blocking

[bill at horne.net (Bill Horne)]

David,

David Hummel wrote:

>On Thu, Jul 28, 2005 at 12:09:27PM -0400, bill at horne.net wrote:
>  
>
>>The person I spoke with denied there is any policy to block port 25
>>inbound (cloud -> end user) but he said they block port 25 going
>>outbound (user -> cloud) if they suspect spamming or a zombie machine.
>>    
>>
>
>"Suspect" is not good enough.  We should demand that they establish
>proof of a spam relay or zombified machine before implementing a block.
>  
>
I can also appreciate the point of view of the hound: assembling 
evidence, checking it, and "proving" that there's a problem requires too 
much manual effort. An automated system is a reasonable compromise, but 
I think we can convince them to tweak the rules.

>  
>
>>Conclusion: I think Comcast has some automated system that blocks port 25
>>based on criteria they don't want to reveal.
>>    
>>
>
>If they are going to block ports, which restricts the bandwidth we are
>paying for, the least they can do is layout the criteria so we can avoid
>being blocked.
>
>Does it actually say anywhere in our contract that ports can be blocked
>at their discretion?
>  
>

 From http://www.comcast.net/terms/use.jsp:

Important Note: Comcast may revise this Acceptable Use Policy (the 
"Policy") from time to time without notice by posting a new version of 
this document on the Comcast Web site at http://www.comcast.net (or any 
successor URL(s)). All revised copies of the Policy are effective 
immediately upon posting. Accordingly, customers and users of the 
Comcast High-Speed Internet Service should regularly visit our web site 
and review this Policy to ensure that their activities conform to the 
most recent version.* In the event of a conflict between any subscriber 
or customer agreement and this Policy, the terms of this Policy will 
govern. *(emphasis added) ...

Prohibited Uses and Activities

Prohibited uses include, but are not limited to, using the Service, 
Customer Equipment, or the Comcast Equipment to: ...

xiv. Run programs, equipment, or servers from the Premises that provide 
network content or any other services to anyone outside of your Premises 
LAN (Local Area Network), also commonly referred to as public services 
or servers. Examples of prohibited services and servers include, but are 
not limited to, e-mail, Web hosting, file sharing, and proxy services 
and servers;

Now, of course, we all know that already, and we also know that the rule 
has been more honored in the breach than the observance, but that lack 
of enforcement can be interpreted many ways: I choose to think that 
Comcast will cut us some slack if we demonstrate a responsible attitude 
and reasonably articulate our concerns.

>  
>
>>If you're a Comcast subscriber, and port 25 is blocked at your machine, 
>>please send me an email giving your name and address. I'll prepare 
>>a case for Comcast to exempt the "Linux" class of machine from the 
>>blocks.
>>    
>>
>
>Thanks, that would be great!
>
>  
>
If your access to port 25 is blocked, please send me a separate email 
(I'll cc: the discuss list and ask everyone in this boat to do 
likewise), addressed to port25 at billhorne.homelinux.org 
<mailto:port25 at billhorne.homelinux.org> with the following:

Name
Address
Reason you feel port 25 should be available to you
Steps you'll take to prevent unauthorized use
Why you're not a "commercial" account and shouldn't be charged a 
commercial fee

The key, IMHO, is to prepare a well-documented, positive presentation 
that will convince Comcast they're in danger of loosing customers to 
Verizon or Speakeasy:
1. In Verizon's case, we can say that if we're forced to use dynamic dns 
and other workarounds, we'll take the discounted price.
2. Speakeasy's policies and reputation speak for themselves, and they're 
very close to Comcast's price even assuming no wireless resale discouts.

I will, of course, send a copy to the various tech reporters in print 
(Hiawatha Bray at the Globe, whomever at the Herald) and to a couple of 
TV reporters I know: on a slow summer newsday, you never know...

Bill
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