Comcast, Firefox, google, youtube

[markw at mohawksoft.com (markw at mohawksoft.com)]

> As I've worked in the internet industry since 1995 at major isps and
> webhosting companies, I always precede my intro with I'm a sysadmin let
> me talk to a network engineer


Well, I do that as well, but the technical "support" people don't have the
qualifications to understand my qualifications.

Tech support, im experience, is useless because I "understand" the problem
and I have to communicate it to someone who does not, who will then
attempt, in his own words, to describe it to someone who may. Imagine
explaining how to change a spark plug to a 5 year old and then have that 5
year old explain it to a mechanic. Sure it makes for cute television, but
it isn't tech support.


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