Help Desk programs?

[darose at darose.net (David Rosenstrauch)]

Scott Ehrlich wrote:
> What are the open source and cheap options for ticketing systems that 
> permit the above options?   It doesn't have to run under Windows.
> 
> Thanks.
> 
> Scott

If by "ticketing system" you mean "bug/issue tracking system", there's 
quite a number of open source ones about, such as:  Bugzilla, Flyspray, 
etc.  I don't know off the top of my head how much they cover your 
requirement set, but you can google them for more details.

HTH,

DR

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