BLU Discuss list archive

[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Help Desk programs?

Subject: Help Desk programs?
From: gmongardi at napc.com (Grant M.)
Date: Thu, 07 Dec 2006 08:30:35 -0500
In-reply-to: <d9c498190612061655w49a75603ue7c03026f6ddbaeb@mail.gmail.com>
References: <Pine.GSO.4.62L.0612061642350.25217@all-night-tool.mit.edu> <20061206235618.GC6760@tao.merseine.nu> <d9c498190612061655w49a75603ue7c03026f6ddbaeb@mail.gmail.com>

We use RT, but reasonably customized. I've seen PerlDesk
(http://www.perldesk.com/), which is $99 for 5 support staff, and it
seems pretty decent as well. The installation process for RT is
reasonably complex, so if you are faint of heart, you might want to test
the installation process first on a test machine.
Grant M.
-- 
Grant Mongardi
Systems Engineer
NAPC

gmongardi at napc.com
http://www.napc.com/
781.894.3114 phone
781.894.3997 fax

NAPC | technology matters


-- 
This message has been scanned for viruses and
dangerous content by MailScanner, and is
believed to be clean.

Follow-Ups:
- Help Desk programs?
  - From: dsr at tao.merseine.nu (dsr at tao.merseine.nu)

References:
- Help Desk programs?
  - From: scott at MIT.EDU (Scott Ehrlich)
- Help Desk programs?
  - From: dsr at tao.merseine.nu (dsr at tao.merseine.nu)
- Help Desk programs?
  - From: pbaumgardner at gmail.com (Paul Baumgardner)

Prev by Date: Help Desk programs?
Next by Date: Help Desk programs?
Previous by thread: Help Desk programs?
Next by thread: Help Desk programs?
Index(es):
- Date
- Thread


BLU is a member of BostonUserGroups
We also thank MIT for the use of their facilities.

Boston Linux & Unix / webmaster@blu.org