Fwd: Buying Ubuntu Support from Canonical not as smooth as running the Operating System!

["Kristian Erik Hermansen" <user=152@nabble.blu.org>]

 ---------- Forwarded message ---------- 
From: Kristian Erik Hermansen <[hidden email]> 
Date: Wed, 10 Oct 2007 01:50:18 -0400 
Subject: Re: Buying Ubuntu Support from Canonical not as smooth as 
running the Operating System! 
To: Jerry Feldman <[hidden email]> 

Yes I actually called them today on that number so I must rescind my 
previous statement!  The support was excellent.  They said they had a 
dart board at the office with my face on it, btw... 


On 10/9/07, Jerry Feldman <[hidden email]> wrote: 
> On Mon, 8 Oct 2007 10:28:04 -0700 
> "Kristian Erik Hermansen" <[hidden email]> wrote: 
> 
> > On 10/8/07, Jerry Feldman <[hidden email]> wrote: 
> > > According to Canonical, "I can assure you that we offer global support 
> > > and you would be covered for 9-5 support in your time zone. Our support 
> > > team is based in Montreal and can be contacted either by telephone, 
> > > email or via our web based portal. I have attached our Service Level 
> > > Agreement which outlines the time zones covered and levels of support 
> > > for your information". 
> > 
> > I just received the confirmation email.  In it, they also assumed me 
> > 9-6 support in my time zone.  They listed an international number, 
> > however, that should be dialed for such support.  I did not see an 800 
> > number in the email and if anyone knows it, I would be happy to make 
> > use of it :-) 
> 
> Customer and partners gain acccess to phone and email support directly 
> from Canonical's support team. 
> 
> Support hotline: 
> 
> +1 866-9UBUNTU (866-982-8688) Toll free in the US and Canada 
> 
> +1 514 940 8895 (outside of the USA and Canada) 
> 
> Submit and view your cases online via your own Web portal 
> 
> Support hours are as per your service level agreement. 
> http://www.canonical.com/login
> 
> -- 
> Jerry Feldman <[hidden email]> 
> Boston Linux and Unix user group 
> http://www.blu.org PGP key id:C5061EA9 
> PGP Key fingerprint:053C 73EC 3AC1 5C44 3E14 9245 FB00 3ED5 C506 1EA9 
>