Re: DSL provider on the south shore

["Mark Richards-3" <user=151@nabble.blu.org>]

 Samuel Baldwin wrote: 
> Despite all the horror stories about Comcast I can give, I hear that 
> Verizon is much, much worse. 
> 

I've been a long time Verizon ADSL customer and now for quite some time 
I use their fiber service.  We have comcast as a backup. 

Verizon's ADSL support was horrendously bad, in part because it was 
difficult to find anyone who actually understood the technology.  Old 
monopoly attitudes where customers had no option hence "screw them" were 
also part of the deal. 

Since fiber, Verizon has cleaned up its support act.  I've had two 
instances of issues and find their phone support people to be excellent. 
  Verizon is trying hard to squeeze customers out of Comcast and other 
cable monopolies, principally in the TV delivery end.  Internet is still 
a sideline in their business plan it seems, but at least it's taken 
seriously. 

Comcast is, in my view, a corrupt company that continues to rely on 
local access monopoly for its cashflow.  Although I've had reasonably OK 
tech support experience with them (two occasions in the past year, both 
having to do with account issues) they still have a certain edge. 

/m 


-- 
This message has been scanned for viruses and 
dangerous content by MailScanner, and is 
believed to be clean. 

_______________________________________________ 
Discuss mailing list 
[hidden email] 
http://lists.blu.org/mailman/listinfo/discuss