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> Boland, John wrote:
>> since speakeasy was purchased by blockbuster, has anyone seen any
>> difficulties with either service levels or tech support?
>
> It was Best Buy that bought Speakeasy, not Blockbuster. The only change
> I have seen since then is a reduced emphasis on marketing to residential
> customers; home services are still available, but most of their efforts
> seem to be aimed at signing up businesses now.
Don't know if it's a coincidence, but since the Best Buy
purchase, I've noticed a deterioration in quality of their
service. I now tend to recommend Stephouse Networks
(stephouse.net) as a Covad reseller. Their principals are highly
regarded participants in nonrofit community technology efforts in
their hometown, Portland Oregon. And I've been very favorably
impressed with commercial service provided here in Boston (on the
other hand, I haven't yet had any need to reach them by phone at
odd hours and don't know how they handle that).
- Stephen Ronan
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