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On Sun, 2008-05-25 at 21:21 -0400, Jerry Feldman wrote: > I always like to trouble shoot by looking at the > easier things first. It's the old customer service paradigm, ask if the > system was plugged in. > I always ask "What color is the light on the front of the box?". That way, the user actually *checks* if it's plugged in. Bill -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. _______________________________________________ Discuss mailing list [hidden email] http://lists.blu.org/mailman/listinfo/discuss