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Re: A problem installing Kubuntu 8.04 desktop

 On Sun, 25 May 2008 21:30:37 -0400 
Bill Horne <[hidden email]> wrote: 

> I always ask "What color is the light on the front of the box?". That 
> way, the user actually *checks* if it's plugged in. 

Actually you make a good point. I was never a customer service rep, an 
SE or CE, but I did have to make some field trips. I learned not to ask 
"did you do this". I was taught to ask the tech on site to open up the 
skins and tell me what the rev level of a particular board is, or in 
Linux and Unux, run things like uname and tell me what they say. I once 
flew down to Florida to trouble shoot a system because the SE down 
there lied. 

Jerry Feldman <[hidden email]> 
Boston Linux and Unix 
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