[Discuss] [SPAM] [SPAM] How do you deal with domain transfer problems?

[matt at mattshields.org (Matt Shields)]

On Sun, Jun 5, 2011 at 11:43 PM, David Kramer <david at thekramers.net> wrote:

> I have tried transferring the domain name agilenewengland.org from
> GoDaddy (www.godaddy.com) to HostGator (www.hostgtor.com) at least 10
> times in the past few months. Every time I get an email back from
> HostGator saying "agilenewengland.org Canceled - Invalid
> EPP/authorization key - Please contact current registrar to obtain
> correct key".  Other domain transfers have gone well.
>
> Today I finally asked GoDaddy to escalate the problem, and they had the
> registry reset the auth key to another key.  I tried the same process
> again, and got the same results with the new auth key.  Both GoDaddy and
> HostGator say there's nothing they can do about it, and trust me I've
> been harassing them enough.
>
> I found a complaint form on the ICANN/InterNic website, but it pretty
> much said they're just going to contact the existing registrar.  There
> HAS to be a way of resolving this.
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>

First, make sure with GoDaddy you have unlocked your domain.  If it's locked
the transfer will fail every time.  Second, are you getting the EPP key from
their website when you log into the domain manager?  Or from somewhere else?
 I've yet to have any issues getting domains transferred away from GoDaddy
(or any other registrar for that matter).


Matthew Shields
Owner
BeanTown Host - Web Hosting, Domain Names, Dedicated Servers, Colocation,
Managed Services
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