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[Discuss] The perpetual question: current "best" HDD?

Regarding my warranty-period encounter with a Seagate drive purchased this
week from TigerDirect, I had remarkable exchange with customer service:

From: richb at
> Your website page for this product (Seagate 3TB drive) makes
> a false claim. Please revise the manufacturer's warranty statement
> from the incorrect "Service & Support: 2 years warranty" to match
> the statement on the product package: 1 year.

> Arguably I should be compensated for this error which was the
> basis for my purchase decision, but I guess this is just the
> current bad state of the hard-drive business.

From: "Site Issues" <siteissues at>
> Thank you for your email.
> We apologize for the confusion.
> We wish to inform you that the product bought from our end for
> has 2 years warranty. These advertisements have been checked and
> approved by the product manager of the item.
> Manufacturer Warranty
> Service & Support: 2 years warranty
> Service & Support Details: Limited warranty - 2 years
> Thank you for visiting our website. We appreciate your business.
> If you have further inquiries and reply to this email, please
> make sure to include your entire message, so we can address it
> appropriately.
> Sincerely,
> Nathaniel

Well, that leaves me far more confused than before.  Couldn't they have pulled
a carton of drives from inventory and /look/ at the the box label that I
reported?  I don't even quite know how to respond to this, other than to
forward it to the Attorney General's consumer-affairs office.

What would you do?


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