[Discuss] The perpetual question: current "best" HDD?

[tmetro+blu at gmail.com (Tom Metro)]

Rich Braun wrote:
>> Service & Support Details: Limited warranty - 2 years
> 
> Well, that leaves me far more confused than before.  Couldn't they have pulled
> a carton of drives from inventory and /look/ at the the box label that I
> reported?
> 
> What would you do?

I don't remember if Seagate is one of the vendors that provides this,
but some drive manufacturers have an online lookup tool where you can
plug in a model and serial number and it'll tell you what warranty
coverage the drive has.

It's within the realm of possibility that Seagate changed their policy
and didn't update the packaging. If the products weren't going to a
retail channel where the boxes wouldn't be seen prior to purchase, they
may not have felt it worth the bother to put correction stickers on them.

If the online tool shows only 1 year, then you've got something to go
back to Tgerdirect with and escalate.

If it shows 2 years, and you have no printed documentation to back that
up, you've then got a different problem if Seagate decides to later
redefine the warranty period. Print out the web page and file it away?

 -Tom

-- 
Tom Metro
Venture Logic, Newton, MA, USA
"Enterprise solutions through open source."
Professional Profile: http://tmetro.venturelogic.com/