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Edward Ned Harvey wrote: > I use callcentric, and I'm happy with them and recommend them. I use Callcentric as well, but not for anything important, and I can not recommend them. I like their feature set, technical quality of the service, and even support, when they aren't distracted. But last fall a series of DDoS attacks followed by hurricane Sandy knocking their data center offline, resulting days (between both it seemed like weeks) of downtime, showed what an amateur operation it actually is. http://blog.voipdiy.com/2012/10/hurricane-sandy-knocks-out-callcentric.html There's a very long thread on DSLreports covering the Sandy outage at Callcentric: http://www.dslreports.com/forum/r27591360-CallCentric-tech-issues-today- Some shorter bits of it, starting with an employee response to the outage: http://www.dslreports.com/forum/r27673234- and post-outage discussion: http://www.dslreports.com/forum/remark,27683900 http://www.dslreports.com/forum/remark,27697281 Really? No backup data center? No disaster recovery plan? No communication during the outage? The more troubling bit is that they're probably typical for most VoIP providers, and as a consumer on the outside with nothing but a provider's marketing to go on, it is extremely difficult to separate the providers that have a few rented racks in some data center and those that are running an actual carrier-grade operation. (Supposedly Callcentric was more like a carrier, in that they actually had their own POTS gateway hardware, which physically tied them to the single NYC location. Yet competitors, like voip.ms, that outsourced the gateway part, had far more distributed and redundant infrastructure.) -Tom -- Tom Metro Venture Logic, Newton, MA, USA "Enterprise solutions through open source." Professional Profile: http://tmetro.venturelogic.com/
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